
Trust signals above the fold lift engagement and conversion
What began as a single product-page audit became a six-month Shopify CRO partnership — a +356% revenue lift on the same traffic.

Results at a glance
0.76%
July 2025 · Starting2.07%
Q3 · Now+356%
Revenue growth
0.76% → 2.07%
Conversion rate
47 → 258+
Monthly orders
6+ months
CRO partnership
The client
A telehealth and wellness DTC brand on Shopify, selling clinically-backed Semaglutide weight-loss programs.

Health & Wellness
Shopify
6 months
Full-store CRO
The challenge
6,213 monthly sessions were converting at just 0.76%, far below the 1.4 to 3.2% telehealth benchmark.
Audit goal: lift conversion to 1.4 to 2.0% in three months. Beaten at 2.07%.
CRO hypotheses
Every change started as a hypothesis, shipped as an experiment, and measured against conversion.

Trust signals above the fold lift engagement and conversion

Faster above-the-fold rendering improves engagement

Explaining the treatment process clearly reduces hesitation

Sticky add-to-cart improves mobile conversions

Video above add-to-cart improves product understanding

Subscription visibility increases recurring revenue

Guided navigation improves product discovery

Social proof increases trust

Comparison tables reduce decision friction

Improved tracking enables reliable optimisation
The work
Ten CRO improvements shipped across the store, tested and rolled out over six months. The product page led the way.

Original product page: buried CTA, weak trust, low discovery.

Rebuilt PDP: sticky add-to-cart, reviews, founder message, trust badges.
The redesign, screen by screen

Product page

Homepage

Navigation

Product page

Homepage

Navigation
CRO improvements shipped
Proven at peak · Black Friday
The same CRO system held up under peak load, nearly doubling sales on almost flat traffic.

Live Shopify analytics · Nov 11 to 20 vs Nov 21 to Dec 1
1.52% → 2.07%
+36%54 → 81
+40%$23,247 → $48,552
+93%3,035 → 3,426
+6%In the client's words

“Great work on everything. We are upgrading the site piece by piece with your support. Amazing work on the Black Friday pages and promotion.”
Dr. Samuel B. Lee, MD
Founder, Limitless Living MD
Your store could be next
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